FAQs

From pre-sales, setting up, subscription, to termination.

Domains

We support all top-level domains, but our pricing plans currently only include .com, .net, .org, and .sg domains.

If you would like to use other top-level domains such as .io, .cc, .travel, .info, .digital, .fitness, .biz etc, please contact us for a quote. There may be a surcharge as these are sponsored top-level domains operated by private organizations.

If you haven’t decided on your top-level domains, read here for the complete guide. When in doubt, always choose a .com domain.

Sure ! Just transfer the domain (.com/.net/.org/.sg) to us and we will take care of the rest for you. 

We will renew your domain name for another year on top of its current expiry date.

Of course! Just migrate the domain name over to us.

For the website, our pricing plans include the creation of a new website. As such, we will help you to build a brand new website to impress your clients and users.

For the email, you will need to first back up your emails to your computer. After which, we will setup a fresh email account for you hosted on Gmail.

Yes! If you have secured a domain name for your business and do not need a website yet, you may park your domain with us. Our templates ensure that you portrait a professional image for your business. See our templates for Domain Parking here.

Click here for our Domain Parking plans.

Pricing Plans

You are able to upgrade to a higher tier plan any time during your subscription by topping up the difference in fees.

Our pricing plans require a minimum subscription period of 12 months. You will only be able to downgrade at the end of the subscription period.

If you are unsure of which plans to sign up, you can start with a lower tier plan and upgrade anytime when needs arise.

Simply subscribe to the email account add-on.

For new subscribers, add a pricing plan to the shopping cart and you will have the flexibility to increase the email accounts needed during the checkout process.

If you are an existing subscriber, sign in to your account, and subscribe to the email account add-on in “My Account” section. 

Simply subscribe to the new page add-on.

For new subscribers, add a pricing plan to the shopping cart and you will have the flexibility to select the new page add-on during the checkout process.

If you are an existing subscriber, sign in to your account, and subscribe to the new page add-on in “My Account” section. 

The number of page updates provisioned in each price plan is not cumulative. It cannot be brought over to the following month if it is not utilized in the previous month. If you require more changes than what is provisioned, you could subscribe to the page updates add-on whenever it is needed. 

For new subscribers, add a pricing plan to the shopping cart and then select the page updates add-on during the checkout process.

If you are existing subscriber, sign in to your account, and subscribe to the page updates add-on in “My Account” section. 

Yes. We build micro-site for promotion and publicity of marketing campaign, event, conference, seminar, music festival, celebration or even a wedding. The minimum subscription period is 6 months (instead of usual 12-months in our other pricing plans), just nice for the before-event publicity and after-event functions.  

Read about our pricing plan for Micro-site here.

Pre-Purchase

Yes! Should you have any requirements or concerns that could not be addressed by our listed pricing plans or this FAQ page, please do not hesitate to contact our friendly support team.

The template designs provided in our plans follow the conventional web layout and flow. They are carefully designed and developed for optimization of mobile, tablet, and desktop interfaces, speed, SEO performance and user experience.

Using these templates helps us to develop and deploy your website quickly while ensuring optimal user experience. We will customize the colors, fonts, pictures and contents of your website to suit your industry and branding.

For customized flows, designs or layouts that you have in mind, please contact us for a quote. 

Our plans offer enterprise-grade solutions that are hosted on Amazon Web Services and Google Cloud Platform.

Both Amazon and Google complies with multiple industry standards (ISO) on security policies and infrastructure management. More details can be found here: Amazon | Google

However, should you have other requirements on top of compliance with industry standards, for example, systems hardening, vulnerabilities assessment, penetration testing etc., please contact us for a quote.

We have included G Suite Basic product into all our pricing plans. This product includes 30GB storage space shared between your email and other Google Apps like Drive, Sheets, Slides, Docs, Hangout (Chat/Video Conference), Calendar etc.

If you require more storage space for your accounts, there are more advanced products by Google with unlimited storage, artificial intelligence and advanced security features. Please contact us for a quote.

We accept multiple payment modes, including cheques, bank transfers, credit/debit cards (Visa, Mastercard, and American Express), and Alipay.

For convenience and to avoid late payment charges, we highly recommend making payments via credit/debit cards (Visa, Mastercard, and Amex). The same card you use to subscribe to a plan will be charged automatically at the end of each billing cycle.

There is a late payment charge of 2% on monthly rest basis if payment is not received by the due date. 

Setting Up

Yes. All our pricing plans include a one-time iteration of design. 

We follow best deployment practices at TechEnabler. Once your website is ready, we will email you a password-protected link for review and you can get back to us if there’s any change needed. After the necessary changes have been effected, we will put your website to live.

We understand that sometimes there may be more stakeholders in your company and you may require more rounds of iterations or revisions to satisfy everyone’s needs and requirements. If this is the case for you, please contact us for a quote.

As we make use of proprietary solutions, third-party licensed programs, and special configurations to serve your web content quickly to visitors, you will not be able to manage the site on your own. Also, for each page that we update, our designers ensure that it displays optimally on mobile phone, tablet, and desktop interfaces.

Page updates quota has been provisioned to the various price plans. You could make use of them to get your pages updated regularly. If you require more changes in a particular month, you may purchase our page updates add-on service whenever it is needed.

It typically takes 2 to 20 business days to complete, depending on the pricing plan that you have subscribed to and whether we are setting up on a brand new domain.

If you are using an existing domain name, the process may take a few days longer as the transfer of your domain to us will take time.

During Subscription

Yes! If you require more changes in a particular month, there is a page update add-on service that you may purchase. 

Similar to how you subscribed to our plan, simply sign in to your account, and then subscribe to the page update add-on in “My Account” section. 

No worries, whenever you require new pages, you may purchase our one-time new page add-on service.

Similar to how you subscribed to our plan, simply sign in to your account, and then subscribe to the new page add-on in “My Account” section.

You may purchase our email account add-on service.

Similar to how you subscribed to our plan, simply sign in to your account, and then subscribe to the email account add-on in “My Account” section.

As the cloud services that support your domain, web, and email are continuously in operation, it is not possible to stop them unless they are terminated.

You may contact our professional support team at +65 6327 0568 or email support@techenabler.com . Our support hours are from 9am to 6pm, Mondays to Fridays (excluding Eve and Public Holidays), Singapore time. 

Though our support operates during office hours, we have monitoring bots in place to monitor your web and email services 24×7. Our technicians will rectify them whenever we receive the alerts from our bots.

Termination

Domain/DNS

We will provide an authorization code for you to transfer your domain. Your new provider will need to use the code request for the transfer of your domain to their registrar, and subsequently host your DNS. 

This process may affect the availability of your services, and it is advised that you ensure the provider is competent in managing the transfer. We will not be able to assist in transferring domain out as this process depends heavily on your new provider, new registrar and new hosting environment.

Email

You could make use of a feature on G Suite, Google Takeout, to backup all the data to your Google Drive and download it before you migrate out your email and files. You may also seek the advice of the new provider on alternative solutions.

Web

As we use third-party licenses and proprietary solutions in provisioning our web services, we will not be able to export your website for you to migrate to another provider. 

Your new service provider needs to develop a new website. When the new website is completed, the provider will then replace your current site with the new site by configuring your DNS.

Yes. If you require professional migration support from us, please contact us for a quote.

Still having questions?

We'd be happy to answer them.